Frictionless Security LLC Privacy Policy 

This privacy policy discloses the privacy practices for www.frictionlessecurity.com.  This Privacy Policy applies to Personal Identifiable Information (PII) collected or processed through our website (“Site”). 

What is Personal Identifiable Information (PII)? 

“Personal Identifiable Information” is information that, either alone or in combination with other information, identifies you. Examples of Personal Information include, among others, name, email address, phone number, and mailing address. When we combine Personal Information with other information, we treat the combined information as Personal Information. 

What sources we use to collect PII 

When you use or access the Site, we use web forms, cookies, device identifiers, and log file to collect information about how you use the Site. 

Web Form 

We use webform (also known as “web form” or “HTML form” for you to enter your PII data that is sent to a server for processing. Web Forms resemble paper or database forms that are used to seek specific information. To subscribe our services, you may require filling in a web registration form. During this process you are required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required. 

Orders  

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. 

Surveys & Contests  

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. 

Cookies  

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. 

Most browsers provide you with the ability to block, delete, or disable cookies, and your mobile device may allow you to disable transmission of unique identifiers and location data. If you choose to reject cookies or block device identifiers, some features of the Site may not be available, or some functionality may be limited or unavailable. Please review the help pages of your browser or mobile device for assistance with changing your settings. 

Log File Information 

When you use our Site, our servers automatically record information, including your Internet Protocol address (“IP Address”), browser type, referring URLs (e.g., the site you visited before coming to our Site), number of clicks, and how you interact with links on the Site, domain names associated with your internet service provider, pages viewed, and other such information (collectively, “Log File Information”). We may also collect similar information from emails sent to you which then help us track which emails are opened and which links are clicked by recipients. We use Log File Information to help secure the Site by identifying potential threats and vulnerabilities, and to analyze the effectiveness of our Site to help improve the Site’s function and content. 

How do we Use PII 

We use Personal Information for limited purposes, depending on the context in which we collect it. We use Personal Information for purposes of: 

• Enabling secure use of the Site 
• Providing, analyzing, administering, and improving the Site and our services 
• Sending information at your request 
• Responding to inquiries 
• Conducting surveys to gather feedback on our services or Site 
• Publishing comments on our blogs 
• Publishing testimonials on the Site 
• Protecting our rights or our property 
• Meeting legal obligations 

Who own your PII  

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email, web form or other direct contact from you. We will not sell or rent this information to anyone. 

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization without your written consent, other than as necessary to fulfill your request, e.g. to ship an order. 

Unless you explicitly ask us not to, we may contact you via email in the future to tell you about any special offers, new products or services, or changes to this privacy policy. 

How do we protect children’s Privacy? 

We do not knowingly collect or solicit any Personal Information from children or minors (under the age of 18). If we learn that we have collected Personal Information from a child without parental consent, we will promptly take steps to delete that information. 

Retention of Personal Information 

We will retain your Personal Information for the period necessary to fulfill the purposes for which your Personal Information has been collected as outlined in this Privacy Policy unless a longer retention period is required by law. 

Your Control Over your PII  

Depending upon the applicable law, you may have the right to opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: 

• See what data we have about you, if any. 
• Change/correct any data we have about you. 
• Have us delete any data we have about you. 
• Express any concern you have about our use of your data and/ or withdraw consent to process your PII 

Your Privacy Rights as California Resident Under California Law 

Subject to certain exceptions, California consumers have the following rights with respect to their Personal Information: 

Privacy Right  and Descriptions

Notice 

You have the right to be notified of what categories of Personal Information will be collected at or before the point of collection and the purposes for which they will be used and shared. 

Access 

You have the right to request information on the categories of Personal Information that we collected in the previous twelve (12) months, the categories of sources from which the Personal Information was collected, the specific pieces of Personal Information we have collected about you, and the business purposes for which such Personal Information is collected and shared. You also have the right to request information on the categories of Personal Information which were disclosed for business purposes, and the categories of third parties in the twelve (12) months preceding your request for your Personal Information. 

Erasure 

You have the right to request to have your Personal Information deleted from our servers and we will direct our service providers to do the same. However, please be aware that we may not fulfill your request for deletion if we (or our service provider(s)) are required to retain your Personal Information for one or more of the following categories of purposes: (1) to complete a transaction for which the Personal Information was collected, provide a good or service requested by you, or complete a contract between us and you; (2) to ensure our website integrity, security, and functionality; (3) to comply with applicable law or a legal obligation, or exercise rights under the law; (4) to otherwise use your Personal Information, internally, in a lawful manner that is compatible with the context in which you provided the information. 

Opt-Out 

You have a right to opt-out of certain disclosures of Personal Information to third parties, if such disclosures constitute a “sale” under California law. As noted in our Cookie Policy, we enable advertisers to collect certain information from the Site, which the advertisers may use to improve their interest-based advertising networks. Regardless of whether this is a “sale,” you may opt-out of interest-based advertising as described in our Cookie Policy. 

How to Exercise Your California Privacy Rights 

If you would like to exercise your rights listed above, please send an email to info@frictionlessecurity.com. You have a right not to receive discriminatory treatment by any business when you exercise your California privacy rights. 

While we take measures to ensure that those responsible for receiving and responding to your request are informed of your rights and how to help you exercise those rights, when contacting us to exercise your rights, we ask you to please adhere to the following guidelines: 

• Tell Us Which Right You Are Exercising: Specify which right you want to exercise and the Personal Information to which your request relates (if not to you). If you are acting on behalf of another consumer, please clearly indicate this fact and your authority to act on such consumer’s behalf. 
• Help Us Verify Your Identity: Provide us with information to verify your identity. Please note that if we cannot initially verify your identity, we may request additional information to complete the verification process. Any Personal Information you disclose to us for purposes of verifying your identity will solely be used for the purpose of verification. 
• Direct Our Response Delivery: Please provide us with an e-mail or mailing address through which we can provide our response. If you make the request by email, unless otherwise requested, we will assume that we can respond to the email address from which you made the request. 

How to Exercise Your rights as EU Resident 

Although our privacy policy adheres to local privacy laws and regulations, we do not claim to be GDPR compliant. If you need to know how we can protect your rights as an EU resident, you may contact us at info@frictionlessecurity.com. You have your right to opt-out and not provide your PII to us.

Security  

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. 

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for "https" at the beginning of the address of the web page. 

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers and the Cloud Services in which we store personally identifiable information are kept in a secure environment. 

Updates to our privacy policy  

Our Privacy Policy may change from time to time and all updates will be posted on this page. 

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email provided in our web site. 

How to contact us 

info@frictionlessecurity.com